Terms and Delivery | Handmade Personalised Silver Jewellery & Keepsakes

Orders

Each piece is cast, inscribed and polished by hand to the highest standard and due to the organic nature of the product there may be slight variations from the images shown. Size and placement depends on the prints/images provided and so each keepsake will vary accordingly. Wherever possible inscriptions and prints will always be made to the customers preferred design however this is subject to change at the designers discretion so as not to take away from the finished keepsake.

During busy periods such as Father's Day, Mothers Day and Christmas, a final order date/returned prints date will be put into place to ensure that all orders are completed to the highest of standards. Notification of these deadlines will be announced on the website.

UK Postage & Delivery

All items are delivered free of charge within the UK. Dispatch estimates are given on the individual product pages, if you require an item urgently please contact me and I will do my best to accommodate you.

Handprint Jewellery & Fingerprint Jewellery Impression Kits are sent via 1st Class post within 48 hours of placing your order. Delivery of your finished piece will be made via Royal Mail Recorded or Special Delivery service within 21 days from receipt of your returned prints. A signature will be required.

Orders totalling £50 and under will be sent via Royal Mail's 1st Class Recorded Signed For service with a delivery aim 1-3 working days. An upgrade to Special Delivery Guaranteed By 1pm (next working day) is available at a cost of £3.50. Both services require a signature upon delivery

Orders over £50 are sent via Royal Mail's Special Delivery service. This a guaranteed service where delivery is made by 1pm the next working day, a signature will be required.

Overseas Postage & Delivery

Postage is £10 per order for countries within the EU (If your country is not listed in the drop down box at check out, apologies but we do not currently deliver to your area).

Postage  is £12.50 per order to the USA, Canada, Australia and New Zealand.

All finished items are sent via an International Tracked  service and a signature may be required upon delivery.

Impression Kits are sent via International Standard within 48 hours of placing your order. Costs for returning the prints are the responsibility of the customer. Where possible it is recommended to scan/email any prints back to me to reduce the time taken to complete your order. It is also possible to use prints that you may already have. Please contact me if you have any questions.

Delivery times vary for orders outside of the UK. Love Lily Rose can not be held responsible for any delays once posted, please see www.royalmail.co.uk for further details and delivery estimates.

Late/Non Arrival

If your delivery is late or has not arrived within the specified time scale please get in touch. Royal Mail allow 15 working days before they classify a parcel as lost, therefore in the event of non-delivery a replacement will not be produced until after this time.

Returns & Cancellations

My aim is for you to be 100% happy with your purchase. Due to the bespoke nature of the products returns are only accepted under the following circumstances;

-Where a name or message appears differently to what is specified on the order e.g. it is spelt wrongly.

-The product is faulty.

Please inspect your purchase upon receipt for any signs of damage/fault. If you are not entirely happy with your purchase please contact me within 48 hours and I will do whatever I can to resolve your problem. Please double check all order information before returning as any misspellings resulting from customer faults can not be returned.

Should you wish to return an item it is recommended you use recorded delivery and retain a receipt for proof of postage. Love Lily Rose is unable to accept liability for goods lost or damaged in transit. Until the item is received back it remains the responsibility of the customer.

Orders may be cancelled prior to dispatch of the impression kit to receive a full refund. Once the kit is posted cancellation of your order is still possible but a small charge will be made to cover costs. As each item is handmade to order cancellations are not possible once work has begun.

Customer Service Contact

Should you wish to contact Love Lily Rose at any time please write, phone or email to the following;

Love Lily Rose, 7 Dell Lane, Bishops Stortford, CM22 7SJ

07711 989 563 or enquiries@lovelilyrose.co.uk 

Alternatively you can use the contact form